Valley Boys Moving (“we,” “us,” “our”) respects your privacy. This Policy explains what we collect, how we use it, and the choices available to you. By using our website, booking services, or communicating with us, you agree to this Policy.
Information We Collect
- Contact details (name, phone number, email, addresses).
- Move details (origin/destination, dates, access notes, inventory).
- Billing & payment data (processed by our payment provider).
- Communications (calls, emails, SMS, and support messages).
- Technical data (device, browser, IP, cookies/analytics for performance & security).
How We Use Information
- Quote creation, booking, scheduling, routing, and service delivery.
- Appointment confirmations, reminders, and important service updates.
- Customer support and issue resolution.
- Payments, invoices, recordkeeping, and legal compliance.
- Website performance, security, and improvement.
- Fraud prevention and protecting rights/property/safety.
Text Messaging (SMS) Disclosures
With your consent, we send SMS messages for booking confirmations, reminders, scheduling updates, and important service communications.
- Opt‑in: You must consent before receiving SMS from us (form checkbox or verbal consent).
- Purpose: Booking updates, reminders, and service‑related notices.
- Frequency: Message frequency varies.
- Help: Text HELP for assistance.
- Opt‑out: Text STOP at any time to unsubscribe; you’ll receive a confirmation.
- Rates: Message and data rates may apply.
All the above categories exclude text messaging originator opt‑in data and consent; this information will not be shared with any third parties except our texting service provider as necessary to deliver messages.
Legal Basis
We process personal data to perform a contract (provide moving services), based on your consent (e.g., SMS), and for our legitimate interests (customer support, security, service improvement).
Data Retention
We keep information as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. SMS opt‑in/opt‑out records are retained to document consent.
Security
We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect data from them.
Your Choices
- Opt out of SMS at any time by texting STOP.
- Request updates or deletion of certain information by contacting us.
- Disable cookies in your browser settings.
Changes to This Policy
We may update this Policy. Changes will be posted here with a new “Last updated” date.
Contact Us
Valley Boys Moving
Email: support@valleyboysmoving.com
Phone: 602‑516‑9698
Phoenix, Arizona